Infusedhosting SSD storage reads and writes data at around 500MB/s and are bundled up with CloudLinux & Litespeed technology meaning your website load times are over 10x faster. Infused Hosting reserve the right to modify its hosting packages and pricing at any time during your service. They will review your packages and pricing every 6 months to ensure they provide the most reliable service at the best price. SSD storage costs per 10GB is charged as £2.00 /10GB per month.
Some Quick Facts Infusedhosting Web Hosting
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Money Back Guarantee
In the unlikely event that you are not happy with the service you are getting. They will refund you 100% of the cost within the first 30 days. Infusedhosting money back guarantee is only applicable to the following services Website Hosting, Reseller Hosting and Virtual Servers. The business package bundled with a free .co.uk domain is not included within the 30 day money back guarantee. Any other services including domains and dedicated servers do not qualify for this guarantee. In the unlikely event that your service breaches your terms and conditions, Infused Hosting reserves the right to decline a request for money back at any point.
99.9% Uptime Guarantee
Reliable Website Hosting is a key focus here at Infused Hosting. This is why guarantee that your website will be online for at least 99.9% of the time. If your services do drop below 99.9% uptime, you may claim a partial refund based on how much downtime your service is affected by. The refund rate is based on the following uptime calculation: 99.8%-95% (20% refund), 94%-80% (40% refund) and below 80% (100% refund). To claim a refund, open a support ticket to the billing department, please note they monitor your services 24/7 using pingdom (Statistics Here) and will not refund using other external monitoring systems.
24/7 Ticket Support
Although this aim to provide you 24/7 ticket support, there may be times where you will experience limited and delayed support. Support will be reduced over bank holidays, religious events and other days that Infused Hosting may announce. Usual support response is within 12 hours but on limited support days this may increase to 24-48 hours.
Late Payment & Cancellation
Infusedhosting don’t believe in late payments which is why this allow you up to 45 days after your due date to make payment for any service. Your service will be suspended 3 days after your due date and will be automatically unsuspended once payment has been received. They will keep your files for up to 30 days after your due date and if no payment is made they reserve the right to terminate your service removing all files from your server.
It is strongly suggested that if you are planning on changing host or are unable to make payment for a specific month to contact your support team in which arrangements can be made to keep your website safe. Your automated termination process works on a 45 day cycle meaning all services that have been overdue for 45 days will be terminated. If for any reason they do cancel your account, you will be given 7 days notice to remove your files from your server. Once the 7 days are up, your account will be terminated and no files will be recoverable.
Infusedhosting servers are monitored and protected with CloudStats. Each customer is required to utilize as little server resources as possible, this is to allow for reasonable performance by all Infused Hosting customers. Because server CPU and memory are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. Infused Hosting reserves the right to suspend or terminate Services on any account that, at its sole discretion, is abusing server resources. Such suspension or termination can occur at any time without prior warning, and for any or no reason.
Acceptable Usage Policy
You shall use Infused Hosting’s services only for lawful purposes. Transmission, storage, or presentation of any information, data, or material in violation of the laws of the United Kindom is prohibited. This includes, but is not limited to copyrighted material, material that is threatening or obscene, or material protected by trade secrets or other statutes.
Infusedhosting agree to indemnify and hold harmless Infused Hosting from any claims resulting from the use of the service which damages you or any other party. Infused Hosting reserves the right to terminate Services for any customer or End User activity that exposes it to legal liability or endangers its ability to provide services to other customers. The contents, links, or actions on any Services listed below are a violation of this Agreement.