Any individual who purchases or utilizes services provided by Hostrocket or any of its affiliates are unconditionally bound to the terms set forth in this document. By purchasing or utilizing services provided by Rocket.com, Inc. it is understood that you have read and agree wholly with the terms set forth by this agreement. Rocket.com, Inc and its affiliates reserve the right to revise this agreement at any time without providing direct notice to those whom it affects. It is understood that any individual purchasing or utilizing services provided by HostRocket.com, Inc will review this document periodically for any changes.
Hostrocket will use the terms set forth in this agreement as a guideline to settle disputes between Rocket.com, Inc and the individuals that purchase or utilize its services. The terms of this agreement set forth the entire agreement between Rocket.com, Inc and the individuals purchasing or utilizing its services, and supersedes any and all prior agreements of the parties involved. Any breach of this agreement by an individual purchasing or utilizing services by HostRocket.com, Inc. may result in the services of the individual being suspended or terminated with or without notice.
Some Quick Facts Hostrocket Web Hosting
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Hostrocket strives to provide efficient, polite and professional customer service to your customers. For the safety, wellbeing, and protection of your staff and their families they have a zero tolerance policy in regards to abuse of your staff. At no time may a customer, threaten, intimidate, abuse, shout at, swear at, insult, attempt to manipulate, or otherwise disrespect your staff during any form of business communication including but not limited to, in person, live chat, support ticket, forum, email, or phone call. Violations of this aspect of your terms of service are taken very seriously and are subject to account termination without warning. If such a termination exists, no refunds will be due nor will any backups of any content be provided.
Hostrocket agrees to provide any and all services requested by the Customer during signup as put forth by the package selected by the Customer. Rocket will not be expected to provide any other services unless agreed to in writing between the Customer and an Employee. All Services that Rocket provides shall be bound by the terms of this agreement. Any change to a Service made by Host on behalf of the request of a Customer that is not part of a standard package or Service will be considered to be temporary in nature. These changes are made on a case-by-case basis, and may not be preserved when other changes are made to the Services. Rocket will not be held responsible for any downtime or issues related with this section.
Accounts and Billing
Each Customer that contracts service with Rocket will be setup with an account that consists of accurate contact and billing information as verified by the Customer. Failure to provide truthful information may result in the suspension or termination of the Account. Information provided to Rocket by the Customer may be shared with third party services to determine a fraud risk score, to bill the credit card on file, or to contract service on behalf of a customer, as is the case with “domain registration”.
Rocket will never share customer information with any third party under any circumstance outside of this requirement. The order has been successfully screened for fraud by both a third party and an Employee, and is determined not to be fraud by both a third party and an Employee. Rocket retains the right to reject any order at any time for any reason with or without notice.
In the event that an order is not accepted for any reason, the Account will be terminated, and any payments received will be refunded. The Customer may request the reason for cancellation in writing. All Services are billed on a recurring basis according to the package chosen at signup, or as determined by a Customer and Employee in writing after an Account has already been established, as in the case of an “upgrade”. Payment is automatically attempted via the credit card on file on the anniversary date of the Service.
The Company Servers
Backups are not to be stored on the Servers, whether the backup contains files from other systems, or files from content hosted on the Service. Any backup created of content on the Servers with the intention of being copied to a new medium off of the Services must be removed from the Servers within one week of the creation of the file. Any backups discovered that are in violation of this section will be removed by an Employee without notice. Any unattended process or command is prohibited from being run on the Services at any time.
Any process or command that listens on a network port or opens a file socket is prohibited from being run on the Services at any time. Any daemon is prohibited from being run on the Services at any time. Processes or commands found to be violating this section will be terminated immediately without notice. Further action is at the discretion of an Employee. Any scheduled jobs violating this section will be terminated, and disabled.