Sitehost Web Hosting Review: Powerful cloud solutions and real support.

About Sitehost

They are on a mission to provide outstanding hosting at a fair price. Sitehost focus on performance, security and support has earned the trust of thousands of loyal customers. Like most websites and applications they automatically track information through cookies and logs about how your services are being used. This is useful in many situations such as improving your products or fixing bugs. This information can include your IP address, operating system, web browser, date/time stamps, what pages you visit and referral information.

You will note some changes in this policy have been informed by GDPR, which is targeted at EU citizens and companies offering services in the EU.They believe this new law is largely a positive change so whenever possible they’re extending the same processes and systems to all of your customers. They will respond to all requests receive within 30 days, but usually much faster. They will also clearly explain what can or can’t do for you and why. For EU citizens they also suggest becoming familiar with your rights under GDPR.

Some Quick Facts Sitehost Web Hosting

Price

Billing Information

Sitehost need you to pay for the services that you use. For most of you that means they require a credit card to be associated with your account. This information is not stored on your servers in any identifiable or useful way. Your billing partner is Payment Express. If you believe you have found a security issue in one of your products they would appreciate you responsibly disclosing this directly to security@sitehost.co.nz.

Please share how to replicate the issue and provide a way to contact you so they can keep you updated on progress and request any additional information if necessary. It is always your intention to respond to security disclosures quickly but please give the opportunity to correct the issue before disclosing it publicly as it’s possible this may need to work with customers or other third parties.

Security

Sitehost protect your websites, applications and infrastructure to the best of your abilities. They store your information securely and whenever appropriate make use of encryption, SSL and other technologies. They keep internal access to these tools limited to certain members of the team, and all team members are briefed on security and privacy. They also encourage you to read your Security Statement. They currently utilise two colocation facilities in Auckland, New Zealand and one in Sydney, Australia. Doing this means that can provide better services for you by making more location neutral and helps ensure that you experience the uptime that your applications demand.

Both of these facilities provide all the security and redundancy you would expect of somewhere housing your important data. Your equipment is monitored 24/7 by CCTV, and housed in individually locked cabinets behind several layers of physical security including biometric and RFID security systems ensuring equipment is only accessed by authorised engineers.

Network

At SiteHost this take the utmost pride in operating your very own network. This means they are able to deliver you a more consistent hosting experience. Your network is powered by industry leading Cisco and Juniper network equipment, with redundant network connections to ensure a single fault should not result in downtime for your customers. Your network is designed to be as efficient as possible with direct interconnect with most major New Zealand network providers ensuring the shortest and fastest path possible reaching your server and website.

Data Retention

As an infrastructure provider tend to be meticulous about your backup processes which means may store your data for long periods of time to help with disaster recovery or other incidents. Sitehost also keep data for legal, tax, and accounting requirements as needed. In situations where they can’t delete your data such as backup archives, or accounting records they will store these in a secure manner and they will not be used for further processing, such as communication or marketing.

This always strive to use the best hardware available and they are constantly evaluating new technology. Your servers currently use the latest Intel processors, with RAID to ensure the maximum availability possible. They have out of band management configured for all components of your infrastructure ensuring any of your engineers can diagnose faults remotely, all this ensures less downtime for you.

Team