10 Best Prop Firms With Live Support For Traders In 2026

This article will cover the Best Prop Firms with Live Support that offer traders funded accounts and responsive support. Having live support from a prop firm helps with smooth trading, quick issue resolution, and faster payouts.

I break down the top firms, the quality of their support, their profit splits, and what makes them standout for new as well as seasoned traders.

Key Points & Best Prop Firms With Live Support

Prop Firm	Key Point
FundedFirm	High leverage and strong trader support
The Funded Trader	Multiple account sizes with instant support
E8 Funding	Quick funding process with live guidance
Lux Trading Firm	Professional coaching and live mentoring
TopStep	Strong futures focus with live coaching
SurgeTrader	Instant funding and live customer service
FundedNext	Global support team with fast responses
City Traders Imperium	Flexible scaling plans and live support
OspreyFX	Crypto and forex focus with live chat
Ment Funding	Beginner-friendly with live onboarding help

10 Best Prop Firms With Live Support

1. FundedFirm

Established in 2020, FundedFirm quickly gained a solid reputation in the industry, becoming a go-to firm for traders seeking proprietary trading firms that reward traders with funded accounts after completing demo challenges.

Most competitors offer live chat and email support, but FundedFirm stands out by providing traders with 24/7 support through WhatsApp, email, and live chat. This enables FundedFirm to quickly answer traders’ questions about accounts, platforms, and funding.

Account programs are available in increments of USD 5,000, with the largest being USD 100,000, and traders keep 100% of the profits after reaching certain milestones. Traders of all experience levels appreciate the firm’s rapid customer service and payouts.

Pros And Cons FundedFirm

Pros:

• 24/7 live chat, WhatsApp, and email support.
• Supports funding from $5,000 to $100,000.
• Up to 100% profit sharing.
• Reliable and speedy payments.
• Flexible evaluation challenges and straightforward rules.
• Dashboard for tracking progress.

Cons:

• Account rules may be a bit strict for the beginners.
• Challenge fees will be high if multiple attempts are needed.
• Educational materials are limited.
• No in-person support. Everything is online.
• You must meet the scaling criteria.
• Advanced traders might find the selection of platforms used to be restrictive.

2. The Funded Trader

The Funded Trader is an expanding prop firm that spends time assessing talent via challenges before issuing funded accounts. While details concerning live support by region remain unclear, the firm offers region unrestricted trader support via tickets and community support in guiding users through the challenges and funded account steps.

Users receive support through the dedicated Discord or community, where the moderation and support teams answer questions concerning the rules, payouts, and the platform.

With a focus on education and accessibility, The Funded Trader caters to both novice and veteran traders, offering timely support throughout the funded trader journey via an array of different initiatives for different trader personas.

Pros And Cons The Funded Trader

Pros:

• Supports ticketing, and community forums.
• Clear evaluation steps for differing skill levels.
• Active support in navigating challenges and funded accounts.
• Compatible with MT4/5.
• Strong risk management rules and clarity.
• For peers seeking community support.

Cons:

• Live chat is restricted on a regional basis.
• Payments are regional.
• Challenge fees are non-refundable.
• Some traders report slower responses during peak hours.
• No coaching and mentoring.

3. E8 Funding

E8 Funding is a prop firm with good reviews, and its customer support can be reached over email and live chat, which is open during extended hours.

There are different evaluation paths available, and traders are able to use MetaTrader 4 and 5 once they have a funded account. Analytics and progress tracking for the challenge are visible on the dashboard, and support teams are available for account setup, funding questions, and other tech problems.

The firm’s useful interface and responsive support makes the evaluation process and live funding experience smoother for traders dealing with forex, commodities, and crypto.

Pros And Cons E8 Funding

Pros:

• Customer service is reliable through live chat and email.
• MT4 and MT5 are supported.
• Easy to use dashboards with analytics and tracking for the challenges.
• Different account sizes for different trader needs.
• High payout with low delay.
• Risk and profit rules are clear.

Cons:

• Live support is only available during business hours.
• Beginner rules are pretty firm.
• No physical presence, all of the support is online.
• Community and social trading features are very limited.
• Account size will often dictate profit splits.
• The educational resources are very basic.

4. Lux Trading Firm

Lux Trading Firm is notable for its funding and trader support services, which include dedicated trader support, live chat, and help desk services for account-related questions, platform issues, and scaling support.

While some traders remark that conditions may come off as strict, users are supported with thorough answers and detailed guidance regarding the challenge.

With scaling potential up to multi-million funding and flexible evaluation rules (such as no time restrictions), robust support aids traders in goal and risk parameter understanding.

By integrating customer service and sophisticated features, Lux intends to support serious traders in enhancing consistency and seizing growth opportunities.

Pros And Cons Lux Trading Firm

Pros:

• Support is live and dedicated to traders.
• There are flexible evaluations as there are no time limits.
• High scaling for the best performers.
• There is support for a variety of trading styles.
• There is funding and evaluation flexibility.
• Guidance is provided for account management and risk.

Cons:

• Inexperienced traders may find evaluating conditions to be strict.
• Support responsiveness may be slower during peak hours.
• There’s no trading update app.
• The achievement of milestones will determine how profit splits are allocated.
• There is a lack of coaching and strategy guidance.
• Serious traders only; not geared toward beginners.

5. TopStep

TopStep is perhaps the most established proprietary trading firm for futures and forex traders and operates live support via phone, chat, and coaching communities. The Trader Support Team helps with Trading Combine setup, payouts, and other trading platform issues.

The firm offers free group coaching, Discord and coaching communities, and live Q&A coaching streams on TopstepTV. This support is attractive for those wanting funded accounts and real-time support on discipline, risk management, and performance.

Pros And Cons TopStep

Pros:

• Around-the-clock support via chat, phone, and coaching communities.
• Group coaching and individual coaching are available.
• Community-oriented through Discord and TopStepTV.
• Active performance tracking and clear risk parameters.
• Futures and forex trading accounts are available.
• Clear payout structure and evaluation.

Cons:

• Monthly fees can be steep for beginners.
• Stringent evaluation criteria, especially for profit and drawdown targets.
• More emphasis on futures trading; less on forex/crypto.
• Smaller accounts have more constrained scaling.
• New traders may find the system overwhelming.
• Payouts are not instantaneous; they require some time to be verified.

6. SurgeTrader

SurgeTrader has a rapid funding one-step challenge with attentive customer support via email and live chat who guide users through all steps, including challenge setup and live funding.

After most traders pass the audition, they report receiving live funded accounts, and the support teams assist with log-in problems, profit split questions, and platform support.

Numerous traders express that support staff respond quickly to their questions and help them understand the rules, which aids them in their trading. SurgeTrader’s support teams and straightforward challenge structure assist traders who are ready to begin live funded trading.

Pros And Cons SurgeTrader

Pros:

• Live support available via chat and email.
• Funding can be obtained more quickly as there is less of a complexity to the evaluation.
• Account setup and payout instructions available.
• Profit split percentages are favorable.
• More than one trading platform can be used.
• Rules are straightforward, and funded accounts are fast.

Cons:

• There is not a great deal of educational material for beginners.
• Challenge fees can become costly if several attempts are necessary.
• Community support is not as extensive as some of the larger firms.
• Scaling rules may entail continuous strong performance.
• No physical presence; fully remote assistance.
• New traders may contend with tighter risk rules.

7. FundedNext

FundedNext combines a supportive environment with quick payouts; live support is available via help tickets, and community tools assist traders during the evaluation and funded stages. The company offers a variety of challenge options, including instant funding, and considerable freedom regarding trading styles and platforms.

FundedNext support is valued for assisting in troubleshooting payout delays, account problems, and rule clarifications. With active support, traders are clear and confident in making progress toward larger capital allocations, especially with a 95% profit split and no time limits on evaluations.

Pros And Cons FundedNext

Pros:

• Supportive helpdesk and quick payouts.
• Instant funding and other flexible evaluation paths.
• Profit split is high (up to 95%).
• Multiple trading styles and platforms are supported.
• Likely responsive support regarding account or payout issues.
• Community resources to network with other traders.

Cons:

• Live support may depend on peak hours.
• Information regarding scaling is vague.
• There is limited informal educational material.
• Challenge fees may be excessive for multiple attempts.
• Support is primarily online; they do not have a physical office.
• Some advanced rules may be more difficult for newcomers.

8. City Traders Imperium

City Traders Imperium provides strong 24/7 global support via Discord, live chat, and email, covering all trader inquiries from evaluation challenges to funded accounts.

For CTI, quick payouts, varying funding routes (1‑step, 2‑step, and instant), and scaling up to $4 million are industry differentiators. Onboarding, tech, and strategy support are outlined, and many verified trader reviews speak to support being responsive and helpful. This prop firm fosters a community, and with support and smooth communication, they aid trader progression.

Pros And Cons City Traders Imperium (CTI)

Pros:

• 24/7 support is available in multiple languages through Discord and chat.
• Instant funding options and 1-step challenges are among multiple funding paths.
• For traders who are consistent, scaling options extend to $4M.
• There are clearly defined rules in regards to fast payouts.
• There is a strong sense of community.
• Helps traders through the funded and evaluation stages.

Cons:

• Multiple challenge attempts accumulate high fees.
• Some strict trading rules on risk management.
• Not all trading styles may be supported on the platforms.
• Compared to other competitors, there is limited educational material.
• More accomplished traders are focused on, which makes it less friendly to beginners.
• Scaling can only be achieved through a sustained high level of performance.

9. OspreyFX

OspreyFX has been operating as a forex broker and not a traditional prop firm. The firm has been offering high leverage and access to various markets.

As of mid-2025 OspreyFX had to stop operations and requested users to withdraw their funds as a result of termination of provider relations. With these changes, prospective traders will not have access to any funded trading or live support from OspreyFX.

Due to these operational changes, traders seeking proprietary trading will have to consider other active firms that offer solid support and funding options.

Pros And Cons OspreyFX

Pros:

• Gained a reputation for providing high leverage and offering a variety of products.
• Support and platform access were once available.
• Once allowed different accounts with varied trading conditions.
• Provided quick order processing on MT4/5.
• Available in currency, commodities and digital currency.
• Easy to navigate.

Cons:

• Company went out of business in 2025; no customer service.
• No funded accounts available.
• May not be able to withdraw, or it is not available.
• New traders get no live assistance.
• No access to challenges or programs.
• Proprietary trading is not recommended for this company.

10. Ment Funding

Ment Funding prioritizes community transparency by providing firm trading capital with straightforward policies and supportive avenues which range from helpdesk to community forum support.

Flexible trading styles and unambiguous evaluation parameters are reinforced by Ment Funding’s positions that allow traders to chase funded accounts without concealed conditions.

Even though specific details of live-chat systems might differ, community support and active tools help traders gain process clarity and rapid query resolution. Ment Funding’s transparency and empowerment philosophy allows participants to attain evaluation support and succeed at trading funded accounts.

Pros And Cons Ment Funding

Pros:

• Funding criteria are clear and evaluation phases are defined.
• Community support is accessible to traders.
• Variety of trading styles and platforms are supported.
• Accounts and payout conditions are transparent.
• Trader education and empowerment are the focus.
• Support your help desk for questions and concerns.

Cons:

• Live chat is not always available.
• Coaching and mentoring are limited.
• Compared to larger firms, the community is smaller.
• In certain areas, payouts are delayed.
• Not a lot of information on scaling options.
• Smaller firms provide less introductory support.

Cocnsluion

To sum up, selecting the Best Prop Firms with Live Support means traders have quick access to help, straightforward instructions, and hassle-free funding.

Firms like FundedFirm, TopStep, and City Traders Imperium are recognized for their responsive support and clear rules. Consistent live support increases trading confidence and elevates the experience for beginner and veteran traders.

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